Shipping policy
*Currently, Canada Post, the Canadian government postal service, is on strike. According to recent information, the strike is expected to end very soon. However, in the meantime, delivery delays may occur. We are doing everything we can to ensure that all orders arrive at their destination within the announced timeframe. Additionally, some orders may only be delivered once the strike has ended. We will notify you via email when your order is shipped if this situation applies to your order. For any further information, please feel free to contact us.
Thank you for your understanding!
Storing Shipping Policy:
Processing Times
Orders are processed Monday to Friday, excluding holidays. All orders will be shipped within 1 to 3 business days following the order confirmation. If a longer processing time is needed due to specific reasons, we will inform you by email.
Shipping Options
We offer several shipping options to meet your needs:
- Standard
- Express
- Custom
The delivery times shown at checkout are approximate and may vary depending on your shipping address and transport conditions.
Shipping Fees
Shipping fees are calculated based on the delivery address and the chosen shipping option. You can review the exact shipping costs before completing your order during checkout.
International Shipping
We offer international shipping. Shipping fees vary by destination country, and additional charges may apply to certain regions. Please note that delivery times may be longer for international shipments, and Storing is not responsible for any customs duties or taxes imposed by the destination country.
Order Tracking Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery on the carrier’s website.
Incorrect Addresses
Please ensure that the shipping address provided at checkout is correct. Storing is not responsible for address errors or packages delivered to an incorrect address. If you realize an error was made after placing your order, please contact us as soon as possible so we can make the necessary corrections before shipment.
Returns and Exchanges
For any questions regarding returns or exchanges, please refer to our return policy. If you have concerns about your order, please contact our customer service team at: thestoring.shop@gmail.com.
Delivery Issues If you encounter a problem with your delivery, such as a damaged or lost package, please contact us immediately at the email address above. We will do everything we can to resolve the issue.
We strive to offer you the best shipping service possible. If you experience any issues with receiving your order, please contact us at: thestoring.shop@gmail.com.